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Terms of Use

Welcome to www.sitaphal.com. Following terms and conditions has to be read and understood very carefully as your use of the services are subject to your acceptance of and compliance with the following terms and conditions ("Terms of Use"). You must read and understand it before using Sitaphal.com the Website as well as the Mobile application in Google Play Store. By Signing Up, you accept that you are entering into a contract with us and are bound by the terms of this Agreement.

In this Agreement, references to "You", "User" shall mean the end user accessing and using the Services offered through the Website and the Mobile App. "Sitaphal.com", “we”, “our” used in the document refer to the Website and the Sitaphal Mobile App, and the company, which owns and operates the Website.

1. Introduction

a. Sitaphal.com (Website and Mobile App) is an Internet based content and an online shopping gateway designed to list the deals available on different shopping websites.

b. We do not have our own products. Neither do we purchase, manufacture or sell any goods.

c. Sitaphal.com (Website and Mobile App) serves as a platform for Users to gather and share information, ideas, views and experiences on online shopping to accomplish best shopping experience.

d. We make shopping even more exciting with low spending by letting the User know about the best deals available on a wide range of brands, merchants and dealers on a single platform and also provide additional Cashback.

e. We do not promote any particular Retailer/Brand or work with one. So, the deals displayed on the website are not indicative to any shopping advice or inspiring to shop a particular brand or use a particular shopping platform. Your purchase or order made is at your sole discretion and choice, shall be subject to T&C of such brands and/or retailers. Therefore, we would not be accountable, in any manner, for any products or services ordered from any of its merchants, affiliated or non-affiliated.

f. We advise you to exercise absolute care and caution while reading the specifications associated with each offer and the T&C mentioned on the retailers’ website.

g. All deals, coupons and promotions on our website are subject to change without prior notice.

h. We are not liable to guarantee or endorse the accuracy of links, coupon codes or any deals displayed on the website or any products and services or their usability, availability and suitability for your need and requirements.

2. Account Creation

To obtain an account with Sitaphal.com (Website and Mobile App), it is strictly mandated for a user to be at least 18 years of age. You can register on our website and mobile app using your existing Facebook or Google+ account. Every user can choose a user name and profile picture that is inoffensive. And in case, any user name or profile picture is found to be offensive it will be removed without warning. A valid e-mail address should be available in your profile at all times to provide us with a means of contact as need arises. We will never sell or share your email address to third parties.

Our Privacy Policy contains important information on how we deal with the personal information you provide through your Sitaphal.com Account.

3. Services Offered

a. Cashback Service:

Our Cashback service allows our Account Holder to get additional Cashback for their Shopping. To qualify for Cashback, the Account Holder must follow the instructions mentioned in the deal while making a purchase, the retailer must confirm that the Account Holder's purchase is tracked, genuine and successful, and the Cashback-related referral fee payable to us by the retailer for the Qualifying Transaction must be received by us; we pay Cashback out of Referral Fees. The Cashback amount is an additional saving and you can get along with other discounts associated with the products or services. The Account Holder can use these Cashback to recharge Mobile or Pay Bills or purchase Gift Cards from their favourite Stores. When we refer to retailers, we mean sellers and suppliers of goods or services and other businesses that work with us.

Note that if you do not follow the instructions mentioned with each Cashback offer, we will not be able to track your purchase and we will not be able to pay any Cashback.

b. Credits

Membership & Referral Fee:

The Sitaphal.com (Website and Mobile App) offers a unique and ingenious membership & referral fees to its Account Holders where the Members get ten Credits when they Sign Up/ Join and earn 10% on the Cashback Earnings of the new Member introduced, for one year.

Note: This Referral Fee will be available exclusively for genuine invitees. Any misuse (e.g.- inviting yourself & signing up with Sitaphal.com with multiple accounts) of our service will not be tolerated. In case, if you are found guilty your accounts will be blacklisted from Sitaphal.com (Website and Mobile App) and henceforth you will not be allowed to use any of our services.

Reward

Every Member can also earn Credit as Reward for sharing Discount Offers, Freebies, Experiences, Ask questions etc. about shopping on Sitaphal.com(Website). Our administrative team will review the contents shared, based on the uniqueness and the quality of the share, the Account Holder will be rewarded with Credits. However, no credit will be rewarded in case content shared is invalid and cannot be displayed on our website or repeated and is already displayed. Our Admins will be fair in giving you Credits and may send you the feedback. Admins have the rights to change or update credits given to you, if required.

Feedback

You can also earn upto 50 Credits on sharing your valuable feedback on shopping from Sitaphal.com (Website). The Credit amount varies based on our Admin’s review. We will use these feedbacks to improve our services.

The Credits earned by the Account Holder can be redeemed anytime to Recharge & Pay Postpaid Bills of Mobile/ DTH/ Data Card or to Buy Gift Cards from Online Stores.

All Cashbacks and Reward Credits earned will be reflected in the Account Holder’s Dashboard as per our policy. The amount offered as Cashback or Credit is subject to change from time to time.

For more details on Cashback and Credits, kindly visit: www.sitaphal.com/credits in our website.

Note: All the Deals displayed on Sitaphal.com (Website and Mobile App) and their price quoted is as per the retailer offering, and no hidden cost is involved.

Termination of Account

We do not entertain any kind of spam on our website. We reserve the right to remove anything containing such indications with immediate effect and suspend or terminate the Account Holder’s access to our service, if found guilty. Postings containing any offensive/ abusive message or picture in general or towards any caste, creed, region, religion, gender, etc. are considered as spam.

Account Holders should use their Account only for the purchase or share only on his/her own behalf, and not on the behalf of, or for the advantage of, any other person(s). Also, must not indulge in, or make an attempt to enter into, any deal with a retailer or to gain Cashback:

a. By providing personal information of someone else, or using a payment method which are not entitled to use,

b. By deceptively or unlawfully utilizing a retailer offering, or

c. In breach of any terms and conditions applied by Sitaphal.com or the retailer to that transaction.

Again, it is an obligation for every Account Holders to ensure that any material posted by him/her or associated with his/her Account:

a. Is not offensive, or obnoxious or of an obscene, or menacing in nature;

b. Is not intended or likely to cause unnecessary annoyance, nuisance or difficulty to any person;

c. Does not contain any harmful content, malware or anything else designed to hinder, suspend, or disturb the normal operating procedures of a computer, or to access without authority, or remove any system, data or any personal or non-personal information;

d. Does not breach any applicable law or regulation (including, but not limited to, laws governing consumer protection, distance selling, unfair competition, anti-discrimination, false advertising, copyright, trademark and privacy);

e. Does not breach the rights of any person or entity (including any rights or expectations of privacy);

f. Where it constitutes feedback on any retailer, which is accurate and fair; and

g. Does not advertise any goods or services.

If you see or experience anything on the Sitaphal.com that appears to infringe on any of the above requirements, kindly inform us by using our

Your question remains unanswered, please write us support@sitaphal.com or Fill the Contact Us Form.

Each Account Holder accepts that we are authorized, but not obliged, to withdraw any material, which appears - based on information received from third parties or other Account Holders - to be in breach of this Agreement.

Operational Rights of the Company

We reserve the right to withdraw, modify or suspend certain aspects of the Sitaphal.com Services, or the entirety of it, in case we have any technical, commercial, security or legal reasons to do so.

There may also be times when our service becomes inaccessible as a result of technical difficulties experienced by Sitaphal.com or on the Internet, we will, however, use our relevant skill to overcome these difficulties where they are within our control.

We, however, cannot guarantee continuous access to the Sitaphal.com Service or any of the content that appears on it. But, we will do your best to ensure that we keep you informed of any such periods of planned unavailability when you access our website and the duration of any such absence is kept to the minimum.

For security or other reasons, we may require you to change password or other information which facilitates access to our service. We will never ask you for your password via telephone, email, or any means other than through the Sitaphal.com while Logging In. You are solely responsible for the confidentiality of your password and any additional identifying information.

Entire Agreement

This piece of Agreement is intended to contain your entire agreement with us relating to the Sitaphal.com; we believe it to be fair and reasonable.

You and Sitaphal.com are independent contractors to this Agreement, and no relationship between you and the Company is intended or created by this Agreement.

If we fail to act with respect to a breach of Agreement by you or others, it does not waive our right to act with respect to subsequent or related breaches.

Payment Policy:

In order to facilitate payments for Local Deals offered by Sitaphal through Sitaphal App, we are using third party payment gateway which will facilitate you to make payments using net banking, credit/debit card. Your use of this facility is subject to your complete acceptance and adherence to the terms and conditions hereof as well as the terms and conditions of the website of the payment gateway service provider (third party payment).

Our payment mechanism is completely secured. All payments on Sitaphal platform are done through third party payment gateway following PCI-DSS compliance standards, which is the highest levels of transaction security, currently available on the Internet. It uses the best encryption technology to protect your card information while securely completing the payment process.

You agree to provide correct and accurate credit/ debit card details to the approved payment gateway for buying Local Deals on our App. You shall not use the credit/ debit card which is not lawfully owned by You, i.e. in all transactions, you must use your own credit/ debit card to pay. The information provided by you will not be utilized or shared with any third party unless required by law, regulation or court order. Sitaphal will disclaim all liabilities that may arise due to or as a consequence of using any unauthorized credit/ debit card.

The Payment Facility may or may not be available in full or in part for certain category of deals and/ or offers on different products and/or services.

You are not entitled to cancel any Local Deals purchased from Sitaphal.

Sitaphal reserves the right to impose limits on the number of Transactions or Transaction Price which Sitaphal may receive from an individual Buyer or Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other financial instrument directly or indirectly and reserves the right to refuse to process Transactions exceeding such limit.

Refund and Cancellation policy:

To enjoy the exclusive Local deals, Sitaphal Customer needs to buy a coupon using Sitaphal App/ Website by paying little money. Then the user will be given a Coupon. Then Customer visits the Merchant's location (eg: Salon or Restaurant) and Show the Coupon. The Merchant will validate the Coupon and Provide their service(s) at Discounted Price as promised on Sitaphal App/ website. Customer will directly pay the Bill Amount after discount to the Merchant and enjoy the service. Here the Coupon is a unique token printed as QRCode.

Each Coupon is valid for a month. You must use the coupon before its expired. You can only use the Coupon once at the Merchants Location before it gets expired. Customer has to pay the Merchant the Bill Amount after the Discount applied (as suggested in the Local Deal). Sitaphal charges very little money to Customer only for issuing the Coupon and not for the actual service. So once a Coupon is purchased, it cannot not be cancelled. So once a coupon is purchased, unfortunately refund is not available.

Please note: We don’t sell any products that need shipping. We only provide discount Coupons for Local Deals listed with us. Customer needs to Visit the Merchant place to buy their services/ products at discounted prices.

Unexpected Scenario : Incase Deal is not honoured by Retailer

If the local Retailer refuses to accept the discount Coupon you have received from Sitaphal, on reporting, as a measure we assure you to take immediate and appropriate action (like de-listing of the Store, etc.) against the Retailer. We will also refund the total amount that you have already paid to Sitaphal to get the deal.

In such instances, inform us via email (support@sitaphal.com) from your registered email account with us or phone (040 - 6512 6512) within 2 days. Sitaphal shall not be liable for cancellation request made through any other means.

Add Money:

You can Add Money to your Sitaphal Account, using any of the pre-paid (Credit / Debit/ Cash Card) payment options only. You can Add up to an amount of Rs.10,000. You need not maintain any minimum balance. No interest will be paid to the User on the amount maintained in the Sitaphal Account.

Changes to this Agreement

The Company reserve right to change its “Terms of Use”, so it is advisable that you must visit this page every time you use our services and stay abreast about the changes that we may introduce. The changes made will be effective immediately upon being posted on the Website and provide a notification alert. It is advisable that you visit this page on receiving the notification to make yourself aware of the latest version of the Agreement. Your continued use of the Website and the Mobile App, once the effectiveness of such change will be considered your acknowledgment and acceptance of the terms of the revised Agreement.

Your question remains unanswered, please write us support@sitaphal.com or Fill the Contact Us Form.