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Sitaphal – Local Deals FAQ’s

What are Local Deals?

Sitaphal brings interesting and exclusive Discount Offers from Local Businesses like Salons, Restaurants, Gyms, Shopping Stores, etc. We call them Local Deals. With the Local Deals, Sitaphal customers get discount on a specific service or a set of services offered by the Local Business (whic is referred as Merchant as well).

How Local Deals Work?

To enjoy the exclusive Discount Offers, Sitaphal Customer needs to buy a coupon using Sitaphal App/ Website by paying little money. Then the user will be given a Coupon. Then Customer visits the Merchant's location (eg: Salon or Restaurant) and Show the Coupon. The Merchant will validate the Coupon and Provide their service(s) at Discounted Price as promised on Sitaphal App/ website. Customer will directly pay the Bill Amount to the Merchant and enjoy the service.

What is a Coupon for a Local Deal?

A Coupon is a unique token printed in the form of QRCode. When a customer buy a Local Deal from Sitaphal, user will get the Coupon from Sitaphal platform (app/ website). Merchants validate the coupon using Sitaphal Partner app. Merchant will honor the Local Deal only if Customer shows a valid coupon purchased from Sitaphal.

Steps to Buy a Coupon for a Local Deal (Both App & Website):

  • 1. Explore and Select your favourite Deal
  • 2. Add the Deal to Cart, Pay & Place Order
  • 3. Then use ‘Save Coupon’ button to save the Coupon image to your Phone Gallery
  • 4. Show the Coupon (picture) to Merchant and Let them validate
  • 5. Pay Discounted Bill and Enjoy the Service(s) at Discounted Price

How can I pay for a Coupon?

You can Pay using your Credit/ Debit Cards or Net banking. You can select the option while placing order using Sitaphal App or Website. Mostly all types of credit/debit cards (VISA, MasterCard, Maestro, etc.) are available for the payment.

I bought a deal and received my coupon. Where and When can I use the Coupon?

Each Coupon is valid for a month. You must use the coupon before its expired. Your coupon (picture) shows the Expiry Date as well. You can only use the Coupon at the Merchants Location before it gets expired. You can find the Address and details from Sitaphal App/ website.

I just purchased a deal. How can I use the Coupon?

Simply Login, go to My Coupons section, then Click “Save Coupon” on the item ordered. It automatically save the Coupon to your phone gallery. Carry your phone while you visit the Store. Show the Coupon to the Merchant to avail the offer. Enjoy their services and pay the Discounted Bill.

Does customer have to pay to the Merchant?

Yes. Customer has to pay the Merchant the Bill Amount after the Discount applied (as suggested in the Local Deal). Sitaphal charges very little money to Customer only for issuing the Coupon and not for the actual service.

Can I cancel the Coupon, Will I get Refund from Sitaphal?

We only charge little money for the Coupon (not for the service provided by Merchant). So once a Coupon is purchased, it cannot not be cancelled. So no refund available.

Does Sitaphal sell Products from Local Retailers?

No. We don’t sell any products that need shipping. We only provide discount Coupons for Local Deals listed with us. Customer needs to Visit the Merchant place to get their services at discounted prices.

I have deleted the Coupon from my phone gallery. What shall I do?

Don’t worry! You can log in to your account and download your Coupon at any time. Click the menu button , select ‘My Coupons’, and click ‘Save Coupon’ next to the deal that you purchased.

Can I combine different offers?

No. You cannot combine two or more different offers to get one deal.

Can my friend use my Coupon?

Yes, they can. In that case you need to download your Coupon and share it with them.

I purchased Coupon few days back. Where can I find details about the Deal again?

You can log in to your account, go to My Coupons, you can see the list of Coupons purchased. Click on 'Details' of each coupon to see all details.

What if the Merchant stops the Local Deal after I purchased a Coupon?

Coupons once purchased are valid for one month. You can use it at the Retailer’s Location before its expiry date, even if the Deal is stopped from listing by the Merchant.